Chatham
Chatham

Cascades Casino Chatham offers in-person bonus play for new members and hotel guests.

Bonus Play Available

Chatham Welcome Bonus Offers

Who Qualifies for Bonus Play?

Q: Can anyone walk in and claim the welcome bonus at Cascades Casino Chatham?

A: Not quite. You must be at least 19 years old and carry valid government-issued photo ID every time you visit. Anyone who is self-excluded or trespassed from any Ontario gaming property is not eligible to participate in or redeem any of these promotions.

claim your bonus rewards at Chatham

My Club Rewards and Next Steps

My Club Rewards membership is free and acts as the foundation for both the email bonus and ongoing casino promotions at the Chatham property on Richmond St.

Once you register at Guest Services, the additional $5 Bonus Play from the email promotion arrives within 14 days - so keep an eye on the inbox you registered with. The Stay + Play voucher works separately and requires proof of a qualifying hotel stay plus the physical voucher at the time of redemption, with a limit of one package per person per week.

Checking current promotion terms directly with the casino at 226-296-0309 before your visit is the most reliable way to confirm availability.

claim your bonus at Chatham

What You Actually Get Here

At Cascades Casino Chatham you are dealing with real, on-site welcome-style bonuses that only work at the physical property at 615 Richmond St in Chatham, Ontario. Everything is handled face to face on the gaming floor. There is no confirmed online welcome package, no deposit match on a website, nothing app-based under this brand right now.

Two in-person promotions act as the welcome bonus. The first one is nicknamed “Give Us Your Email”. You share a new email address with Guest Services and receive $5 Bonus Play immediately. If that visit is also when you open a My Club Rewards account for the first time, the same registration triggers another $5 Bonus Play that arrives by email within 14 days. Together it comes to $10 Bonus Play for those who qualify as new members.

The second path is the Stay + Play offer for hotel guests. That one is tied to partner hotel bookings and uses a voucher system, with $10 in Bonus Play available once everything is verified on site.

PromotionBonus ValueHow You Get It
Give Us Your Email$5 Bonus PlayAt Guest Services, same visit
New My Club Rewards Member$5 Bonus PlayEmail within 14 days
Stay + Play (hotel guests)$10 Bonus PlayVoucher at redemption

Age and identification rules are strict. You need to be at least 19 years old, and you must show government-issued photo ID, every time. Anyone who is self-excluded or trespassed from any Ontario gaming property is not allowed to claim these promotions.

Claiming the Email Bonus Play

Everything for the email promotion goes through the Guest Services desk. There is no self-service kiosk for this, and it is not something you unlock by tapping a button in an app.

The usual flow looks like this:

  1. Go to Guest Services on the gaming floor at 615 Richmond St, Chatham, Ontario.
  2. Present valid government-issued photo ID so they can confirm you are 19 or older.
  3. Provide an email address that has never been used at Cascades Casino Chatham before.
  4. If you are new, enroll in My Club Rewards on the spot. There is no fee for joining.
  5. Collect your $5 Bonus Play at the counter during that same visit.
  6. If this is your first My Club Rewards registration, watch your inbox for another $5 Bonus Play, sent by email within 14 days.
  7. Use the bonus credit on eligible slot machines or table games on the casino floor.
  8. Before you start playing, ask Guest Services to clarify current terms, because conditions can change without much notice.

It usually works smoother if you handle the sign-up and ID checks before sitting down at a table or a machine. You are less distracted, and it is easier to go over anything that is unclear in the terms.

Players who already have a My Club Rewards account can still receive the $5 tied to the email promotion, as long as they register a fresh email address. To see if the second $5 new-member amount can apply in a specific edge case, they would need to speak with Guest Services directly.

The Stay + Play Voucher

For hotel guests, the Stay + Play deal uses a slightly different route. The bonus does not just appear on your card because you booked a room. You have to show the physical or digital voucher, and the team at the desk needs a few details.

A typical Stay + Play redemption has these steps:

  1. Reserve a qualifying hotel stay that participates in the Cascades Casino Chatham Stay + Play promotion.
  2. Receive your voucher. At the time of booking, confirm carefully how and when that voucher will be issued, because that part is not identical across all partners.
  3. Head to the casino during your stay, bringing your government-issued photo ID with you.
  4. Bring proof of your hotel booking as well, for example your confirmation document or something official tied to your room key.
  5. Present the voucher together with your ID and proof of stay at Guest Services.
  6. Once everything checks out, you are issued the $10 Bonus Play credit for use on the gaming floor.
  7. Remember the limits: only one Stay + Play package per person in any seven-day period, with a maximum of two vouchers tied to a single room reservation.

Before you commit to specific dates or a particular hotel, it is better to confirm which properties are participating at that moment. Partners can rotate. Cascades Casino Chatham can be reached at 226-296-0309 or by email at [email protected], and the staff can confirm what counts as a qualifying stay.